Failed Payments/Canceled Memberships due to Failed Payments

Created by Emilie Macke, Modified on Wed, 19 Jul, 2023 at 8:56 AM by Emilie Macke

Why has a payment failed to be processed? What happens when a payment fails to be processed? These are questions you might have when reviewing financial records for your organization. 

A payment may fail for several reasons.

1. Insufficient funds

2. Membership not set to auto-renew

3. Credit card used to set up account has expired or is no longer valid

If a payment fails to be processed, what happens?

If a payment fails, Cause Machine will email the user and ask them to update their payment information. 

Stripe will attempt to charge the card over several days. If they have not updated the payment information and the payment continues to fail, it will result in the membership subscription being canceled. The member will receive a failed payment notification for their membership. 

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